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Greymar

New Member

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1 Message

Mon, Feb 17, 2020 6:00 PM

Caller ID

Hello, the caller id it's showing the wrong name. The name of my Business is Greymar International Freight LLC and I the id is showing GLE CARGO that's a competitor company so, I need your help to fix this problem ASAP.

 

I want as caller id just the first name of my company GREYMAR

Regards 

Hector Escobar

Question

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Updated 

Hace 6 m

839

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Comcast_Michelle

Official Employee

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521 Messages

Hace 2 año

Hello Hector, thanks so much for taking the time to reach out to us through our business forums. I would love to help you get the caller id updated. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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user_52bfd3

New Contributor

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2 Messages

Hace 7 m

I am also having a Called ID issue where it displays HG instead of name that is listed correctly when logged into the Comcast business page. I called 4 times today to try and get help; however, the automated attendant at comcast disconnected me every time. Please help!!

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Comcast_AmandaB

Official Employee

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3 Messages

Hello there @user_52bfd3 Thank you so much for reaching out for help with configuring the caller ID for you business. We have a great page set up to help with everything you need to set up your caller ID successfully! If you take a look here at this link and make sure to have your options set up as shown. https://comca.st/3w0kTQ8

 

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Hace 7 m

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user_99d27b

New Contributor

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4 Messages

I am also having a Called ID issue where it displays the previous account holder's business name instead of our own.  Can you assist?  I attempted to get help via phone but they kept insisting it's an internet issue.  

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Hace 6 m

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Comcast_Korie

Official Employee

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40 Messages

Hey there, @user_99d27b. 

 

Individual users can manage their Caller ID though My Account.

  1. Sign in and select Manage Settings from the dashboard.

    Caller ID settings

  2. Select the Pencil icon to edit Caller ID display name.

     

    Caller ID display name

  3. Enter a new Caller ID first name and Caller ID last name. Select the Checkmark to confirm.

 

Let me know if this helped!

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Hace 6 m

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