caller cannot hear outgoing message

those calling me cannot hear my machine message. this is happening this week suddenly. restarting modem does not help.

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CC_Ethan

Trusted Forum Contributor

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51 Messages

1 year ago

@user_daedc1 Hi! Were there any phone features changes or account changes recently? What happens when they call? It hangs up after it rings?

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user_daedc1

New Contributor

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3 Messages

1 year ago

it rings and the caller hears nothing. no features changed on phone or account.

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CC_Ethan

Trusted Forum Contributor

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51 Messages

It stays silent until they hang up?

I no longer work for Comcast.

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1 year ago

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user_daedc1

New Contributor

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3 Messages

yes - it does until hangup

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1 year ago

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CC_Ethan

Trusted Forum Contributor

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51 Messages

Gotcha. Go ahead and send a direct message with your name, address, and phone number. We can do some troubleshooting.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

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1 year ago

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