Call transfer going directly to voice mail

Question

I have an account with 4 lines and the one line is automatically going to voicemail when called or transferred to that line.  How do I fix it so the phone will ring first?thank you

CC_Anisa · Answer

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having issues with your phone line. You have reached the right team to help get this taken care of. Can you please send a private message with your name, the full address, and phone/account number?

RecycleRick · Answer

Richard GarrisonConigliaro Industries701 Waverly St.Framingham, MA 01702 Tel: 508-532-1802Acct. # 8773104000623280

CC_Michelle · Answer

Thanks so much for taking the time to reach out to us regarding your Voice issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I appreciate you taking the time to supply the account information for me. Can you provide me some more information about the issue that you are experiencing? Is this only occurring on a specific line? If so can provide that number? Does the line ring at all?

Business Voice

CWood24401

Call transfer going directly to voice mail

CC_Anisa

RecycleRick

CC_Michelle