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prowireless's profile

New Member

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2 Messages

Sat, Dec 14, 2019 12:00 PM

Business Telephone Call History

Has anyone tried to access their call history from the main account page?

 

There is a link, Manage Phone Service, https://business.comcast.com/myaccount/Secure/Phone/Dashboard/, however, when selected it does not go anywhere; it just refreshes the account page.

 

* It used to work ...

 

 

Responses

Administrator

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261 Messages

a year ago

I am so sorry to hear that you are having trouble accessing your call records. I would love to assist you further in getting those records. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -Comcast_Michelle

Official Employee

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508 Messages

a year ago

I would love to look further into the issues accessing the call records. We certainly want to ensure that you are getting access to all of the great features available to you over our business site. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

New Member

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2 Messages

a year ago

Something was amissed at the time of the post. I reached out to technical support and the issue was resolved in the back end.
Thank you for the follow up.

Official Employee

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508 Messages

a year ago

I am so very glad that you were able to reach out and get assistance from our technical support experts! Thanks for reaching back out and letting me know that all was well and working as it should again. If you should need anything further we are always available here through our business forums to assist you at any time.