Business App Problem

Today, using the Comcast Business App on my Android phone, (Samsung Galaxy S20 FE, Android 12), I was asked to sign in to my account (which I have not had to do in a long time). I did so, but the app would not open. There is no error message. It just sits there. I tried to uninstall and reinstall the app. I re-set the password and I restarted my phone. All to no avail. The app will not open.

What else should I do to get this working?

Thanks.

Responses

Comcast_Raul

Official Employee

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40 Messages

3 years ago

Hello, @sbudaj. I'm sorry to hear the application isn't working even after troubleshooting. I appreciate you bringing this to our attention. Can you please share what the error message is? Also, are you able to log into your account online?

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sbudaj

New Contributor

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8 Messages

@Comcast_Raul There is no error message on my app. It just does not open. I am able to log in online.

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3 years ago

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Comcast_Raul

Official Employee

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40 Messages

Thanks for the information @sbudaj. I'd like to take a further look into this application issue you're experiencing. Please send me a private message by "clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.

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3 years ago

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Comcast_Raul

Official Employee

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40 Messages

3 years ago

I apologize, @sbudaj I misread your initial post. Have you attempted to use a different device to access the app? Is there a pending software update on your device?

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sbudaj

New Contributor

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8 Messages

@Comcast_Raul I don't have another device to try it on. There are no updates pending.

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3 years ago

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sbudaj

New Contributor

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8 Messages

Any assistance you can provide? Thanks.

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3 years ago

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Comcast_Nick

Official Employee

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34 Messages

I'd like to take a closer look into the login and why it isn't syncing with the app. Can you send us a direct message so I can better assist? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Comcast Business to send us a direct message.

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3 years ago

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