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ebrooks2837

New Member

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1 Message

Friday, December 11th, 2020 12:00 PM

Be anywhere not ringing on iPhone

I work remote and the Be Anywhere part of the My Account app isn't ringing to my phone. I've installed and deleted several times, restarted my phone, deleted the phone in the app and re-entered it. When I get a call I get a banner drop down at the top of my phone, but no way to answer the call. Even when I'm in the app I just get the banner drop down. Nothing rings, no way to pick up the call.

 

Question

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Updated 

20 days ago

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CC_Michelle

Official Employee

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526 Messages

4 years ago

Hello ebrooks2837, Welcome to the business forums. I am sorry to hear that your Be Anywhere feature is not ringing on your phone. I would love to ensure that we do all that we can to get to the bottom of this as I fully understand how important this feature is to your business. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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user_e012e0

New Contributor

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1 Message

20 days ago

I am having the same problem.  Escalated to tier 2 after 6 service attempts to fix.  Still unresolved.  This IS a comcast issue.

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Comcast_Demitrius

Official Employee

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21 Messages

Hey @user_e012e0, Thank you for visiting our official Comcast Business Community Support page. I am sorry to hear you may be experiencing issues with the Be Anywhere feature on your device. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Comcast Business” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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20 days ago

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