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Customer99's profile

New Contributor


14 Messages

Mon, Mar 16, 2020 12:00 PM

Alarm system support

I have a comast voice/internet/tv service.

I have two alarm systems; fire and burglar. The fire panel communicates to the monitoring service via DTMF dialing and establishes a connection using a modem. The Comcast system seems to support it fine. We were recently told that we are on borrowed time, that telecoms were dropping the analog capability. Is that true? I was told I had to change my fire panel to use cellular, a big expense. I have resevations. Anything on this subject would be helpful.


Official Employee


521 Messages

2 y ago

Thanks for taking the time to reach out to us through our business forums. We still offer our digital phone service for all of our business customers and it is a service that we continue to offer all of our business customers. We want to ensure that we are meeting all of your business needs. Running a business is hard enough and we want to make certain that we make this as easy as possible which is why we have multiple business options to meet your phone service needs. Were there any further questions or concerns that I can address for you?