Account manager not responding

My account manager has not responded to a request that needs to be carried out ASAP.

Email was sent with details of what we need to help speed up the request but not even an acknowledgement of our communication has been give? Can account manager be changed or someone else provide support?

Responses

Comcast_Frank

Official Employee

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27 Messages

1 month ago

Hi there, @user_1908e7! Thanks for reaching out here on the Forum and sorry to hear you're having some trouble. We should be able to provide some help. What is the nature of the request you need assistance with?

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user_1908e7

New Member

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2 Messages

Hello there @Comcast_Frank

we wish to stop consuming these services, equipment, and accessories ASAP.

PRI
- Billed telephone number [EDITED: PII]
PRI Service
- 23 channels – including 200 LD min/channel

(edited)

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1 month ago

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Comcast_Frank

Official Employee

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27 Messages

Thanks for clarifying that, @user_1908e7! We can check to see if we can get in contact with your account manager to see if they can expedite a response. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your name as well as the phone number and address for the account, as well as the name of your account manager, and we would be happy to connect with them on your behalf.

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1 month ago

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