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mercurypdx's profile

New Contributor

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10 Messages

Sat, Jun 14, 2014 10:00 AM

2 weeks into problem with voiceportal...

So I have called the 1-800-391-3000 number about 9 times about this same issue and gotten zero reply. I am posting here out of sheer desperation.

 

I am a new Comcast business customer, and have never been able to access the voice portal (https://voiceportal.comcast.com). I have reported the issue and not even received a call back from customer service most times. This after the customary 30 minutes combined waiting through the automated attendant, and then re-explaining the issue to the CSR. 

 

The issue is that when I try to log into the voiceportal, I use my primary phone number and the password given to me by customer service. I get the following message.

 

Temporary Error

We are sorrry, but a temporary error has occurred and we are not able to process your request at this time.
Please try again in a few minutes.

 


Also, when I try and do a password reset from the login screeen, I get this...

 

No secret questions have been defined for this user. Your account administrator can reset your account or you can call Customer Service at 1-800-391-3000.

 

Again , i have never been able to access this feature, and here are other portions of the comcast business website that error out that I assume (hope?) are related to this issue.

 

I have taken to the message board because the 800 number pretty much just tells me they will look into it, and I don't hear back.

 

My most recent trouble ticket reference number is CR375492001

 

 

 

Responses

Advocate

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1.4K Messages

7 y ago

Hello mercurypdx and welcome,

 

So you are having issues with your DVC access. You need to follow these instruction if you have not sucessfully set this up yet:

1. bring up fresh browser and go to your DVC website as you have specified

2. type in your ten digit telephone number then enter the password of LastFourDigitsOfTelephoneNumber and add 648

3. this should bring you into a profile setup screen which you can then setup your DVC access information including your security questions, etc.

 

Hope this help you out.

New Contributor

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10 Messages

7 y ago

Thanks, rich, but that's the first thing they had me try and I get the first error I mentioned above. That's not getting me there.

Administrator

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1.9K Messages

7 y ago

HI mercurypdx.  I have engaged the Regional Support Center for follow-up on your ticket and to assist in resolution.

 

Thank You

New Contributor

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10 Messages

7 y ago

OK. Thanks, John...