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2Frustrated's profile

New Contributor

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10 Messages

Tue, Nov 4, 2014 11:00 AM

2 voicemail lines?

We have 4 lines, but only 2 are set up to go to voicemail if unanswered.  When "line 1" is in use, the call will roll over to "line 2".  On our prior system, messages left on either line could be retrieved on "line 1".  But, when a call rolls to "line 2" and the caller leaves a message, we have to access voicemail through "line 2".  This may seem minor, but it is time consuming to have to dial into both lines separately, enter passwords, etc. to get our messages.  Is there any way that all messages could be assigned to "line 1"?

Responses

Accepted Solution

Advocate

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1.4K Messages

7 y ago

Hello 2Frustrated and welcome,

 

There is absolutely no reason for you to be frustrated because Comcast telephone system can be configured for you to be able to obtain you VoiceMail(VM) on only 1 TN. This is done by calling 8003913000 and use option 1 to speak to a technical agent. Request that the agent set up a two line hunt group in your biller for TN1 & TN2. Then have the agent disable the VM on TN2. Comcast's standard hunt group always default that if the last rollover line is busy , the next caller in will go directly to TN1 , as long as it has VM setup.

 

Hope this helps you out.

New Contributor

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10 Messages

7 y ago

Thank you Rich!  Just spoke to a support agent who took care of this for us.  I appreciate your reply, now I'm no longer frustrated!!

Official Employee

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869 Messages

7 y ago

Thank you for the follow up post. I'm glad that your issue was resolved!