Why is this so difficult?
I am frustrated beyond belief.I have spent far more time on this than I want - we are at 6 hours and counting. I am posting here for two reasons -
- maybe someone from Comcast will see it and offer a solution and
- to share with others considering Comcast what it is like (in my experience) to be their customer.
My business is moving on Monday and apparently Comcast is not going to alow me to schedule my phone/internet to move anytime soon. I say "apparently" because I don't know - I can't find anyone "authorized" to talk to me.
I called last Friday and talked to a sales rep to see about moving my business phone and internet. No problem. When asked about what features I wanted, I was clear: I do not want to make changes right now. Since we are moving to a new spaces our business needs are changing and I wouldn't know until after we get settled what we will or won't want. For now, I just want to keep everything the same just in the new location. Seems simple enough, right? So I thought. I was sent the new contract and that is where things got weird. In the new contract there was a (newly) upgraded phone, and extra VM charge, television AND a three year contract. I don't see this as keeping things the same at all. I expected the contract to reflect our conversation, and those clearly were not covered.
I sent off an email to the rep to ask about all of these. When he called 20 minutes later, he had yet to read it. When I asked him on the phone about these, he did have a reasonable explanation - or what would have been reasonable if we had talked about it first. I wanted time to think and consult with my partner before signing up for a contract that would extend our current one by 2 years.
By Monday I no longer wanted to work with this specific rep due to his less than honest dealings on Friday. I attempted to contact his supervisor, left several messages and got zero calls back. The process to make each of these attempts is ridiculous. FInally, I just decided to talk to whatever rep answered the phone to see about moving along. Nope, that is not allowed. Because the first guy has an open order, no one else in the entire company is allowed to assist me. No one, that is except his supervisor...the one who I can't reach and does not call me back.
At this point I don't know what to try - anyone have any ideas?