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FinnErik's profile

New Member

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3 Messages

Tue, Oct 13, 2015 8:00 AM

We are sorry, we are not able to load your information.

I am not able to access any information under My Account on the Comcast Business WebSite, after a successfull login I am met with "We are Sorry, We are not able to load your information. Try Refresh the page" . This remains the same status when I attempt login at a later point. I have tried access with the following Browsers:

  • Safari on MAC OS X
  • Firefox on MAC OS X
  • Chrome on MAC OS X
  • Internet Explorer 10-11 on Windows 8.1
  • Chrome on Windows 8.1
  • Safari on iOS 9.02

 

Responses

New Member

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3 Messages

6 y ago

I also tried calling Customer Service and they could not help as they convinced the problem is on my end, wring OS, Wrong Browser, Wrong version. So no help

Gold Problem solver

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575 Messages

6 y ago

Welcome to the Comcast Business Forum,

 

Would you please send me you Account information along with the Business Portal ID(s) that are having this login issue. Please send this as a private message to ensure your account safety.

New Member

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1 Message

6 y ago

I'm having this very same problem.

New Member

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1 Message

6 y ago

Same thing with my account, have no idea the account number. I go online to pay my bills and do not pay attention to the account number. It's obvious there is an issue here Comcast_Michael. Get your web team on this ASAP. Bills wont get paid until then.

Gold Problem solver

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575 Messages

6 y ago

Hello Nell and coryacarter

 

Would you please send me you Account information along with the Business Portal ID(s) that are having this login issue. Please send this as a private message to ensure your account safety.