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Fri, Apr 9, 2021 2:47 AM

visa gift card $500 - how to get it

I called Comcast Business today looking for the promised Visa cash card for $500. It has been 4 months since my business service started and the wait period has been fulfilled.  I was told that my sales rep never submitted the service order agreement that is required to to generate the card.  I have called my sales rep Joshua Duran to request that he provide the necessary document.  I have not heard from him.  If I never hear back from Joshua, what do I do??  I have my copy of the service order with all the qualifying information.  Where can I get it processed, if my sales rep never gets back to me or no longer works for the company???  This sales rep made a big deal out of the $500 incentive.  I hate to think that Comcast will jerk a long time customer around.......or worse, offer an incentive and make it impossible for the customer to receive it.     

Official Employee


521 Messages

1 y ago

Thank you so much for taking the time to reach out to us through our business forums. I know how important this promotion is when starting up new services and we want to get to the bottom of this gift card with you. Can you please reach out through our chat option and select Comcast business to start a private chat with us. Please include your first and last name, service address, and account number or phone number and we would be more than happy to get started.