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New Member

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1 Message

Tue, Oct 5, 2021 6:00 PM

Unusually high call volumes

I've never not called Comcast and had the computer tell me they're experiencing "unusually high call volumes" and my "wait will be longer than expected"

You'd think that when you have a high amount of calls all the time, it'd change from "unusual" to "usual"

Maybe they should hire more support people?

I'm pretty sure I know why they don't though. 

Official Employee

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44 Messages

8 m ago

Thank you for taking the time out of your day to bring your experience to our attention. I am sorry for the inconvenience you experienced when reaching out. The great thing about the Digital Care Team is that we are here 24/7 for your convenience and I am excited to assist you with your account needs. May I ask were you able to reach our phone representative and receive the support you needed with your account? If not I am happy to help!