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Pioneer's profile

Contributor

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17 Messages

Thu, Mar 5, 2020 7:00 AM

Unable to pay our bill for weeks now. Please help!

Same error every time.Same error every time.

Every time we try to pay our bill we get this error message, whether it's trying to add a new card or a bank account. It doesn't matter which option we choose. We've tried this on Chrome, Edge, Explorer, Firefox, and Safari (all the most updated versions) all on 5 different computers and have gotten the same error message every time.

 

We've tried to pay this bill twice a day since it posted to our account. As it stands we are still unable to complete bill payment. This is an EXTREMELY TIME SENSITIVE issue since our bill is due Tomorrow, 3/6/2020.

 

Any help would be appreciated. Thanks.

Responses

Official Employee

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246 Messages

1 y ago

Hi, there! Thank you so much for your time and patience. You have reached the right place for help. Can you tell me if you are experiencing the same issue with the Comcast Business My Account app?

Contributor

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17 Messages

1 y ago

Yes, we get the same error no matter where we try to pay. A business collegue of mine (different customer of yours) is experiencing the same thing, so it's not just me.

Contributor

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17 Messages

1 y ago

I don't mean to bump the topic, but the business day ends in two and a half hours and our bill is due today. If this problem isn't resolved right now we won't be able to pay our bill on time.

Contributor

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17 Messages

1 y ago

@Comcast_Gabe - To reiterate, the solution you suggested didn't work.

Contributor

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17 Messages

1 y ago

Is anyone from Cocmast around to help out with this? We now have less than 2 hours before the bill is due.

Contributor

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17 Messages

1 y ago

Any help would be appreciated.

Contributor

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17 Messages

1 y ago

I now have 21 minutes left to get this bill paid, otherwise it will have to wait until Monday and will be overdue. We absolutely won't be paying any late fee for this. Please ensure there is no late fee attached to our bill, as it will be disregarded.

Official Employee

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518 Messages

1 y ago

Thanks so much for taking the time to reach back out to us and I am very sorry for the delay in our response. I would love to get to the bottom of the payment issues. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

Contributor

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17 Messages

1 y ago

Sure, I'll message you that info now.

Contributor

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17 Messages

1 y ago

I have messaged you the required information. I will await your response.

Contributor

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17 Messages

1 y ago

Was anyone able to take a look at that PM I sent?

Official Employee

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348 Messages

1 y ago

Hi there, I am so sorry for the delay and we are so sorry that you are not able to make a payment on your account. I know how frustrating this is and super important. Do not worry, we are going to look into this for you and get this take care of as quickly as possible. I do need to submit a request so we can look at everything from the back end in which we should be contacting you within 24-48 hours. Can you provide the best phone number to reach you?

Administrator

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261 Messages

1 y ago

Hi there 🙂 I am truly sorry that we have not yet reached a resolution with you being able to pay your bill and I do want to get working on this as soon as possible for you. You have reached the right person and for some reason, I am having a hard time finding your private message. Can you please send me one more private message with your name, the full address, and phone/account number? Do not worry, we will make sure that we get your account up and running! 

Contributor

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17 Messages

1 y ago

Yes Anisa, we can be reached at the email provided in the PM I sent.

Contributor

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17 Messages

1 y ago

This problem remains unresolved.