Unable to disconnect my service
I have been trying to disconnect my home/business service since 5/1. I sold my business and moved to an area that does not have Comcast. On 5/1 I was told the massive early termination fee would be $1551. On 5/26 I finally got a call back from a supervisor after 4 unreturned calls and was told the ETF was now $1723 (how it went up I don't know). I told her I wasn't working because of Covid & she said my account would be disconnected 7/1 because I needed to give 60 days notice (from 5/1) and said I would just pay monthly since I don't have $1700 lying around! I called yesterday to make sure it was disconnected and was told it was not disconnected and it could not be disconnected until I pay the ETF, which is now $1551, again! Even though it's been 3 months of additonal bills and I have paid over $400 in monthly bills since then.