Unable to disconnect my service
I moved to a non service area and have been calling to cancel/disconnect my service since 5/1/20. One of my contracted business internet fees (equipment) increased 1/1/20. Since the "Business Services Customer Terms and Conditions" section 3.1 states that "monthly recurring charges for Internet Services shall not increase during the inital Service Term." I refused to pay the early termination fee. I have called three times and sent an eamil with a copy of my contract and the terms and conditions highlighted. I have been told that I have to speak with a surpervisior who is not available but will call me back. I have not gotten any response and my service is still not cancelled! It has now been three weeks, what can I do?