Trying to cancel account - Incompetent customer service on phone!
My business moved to a new office where Comcast service is unavailable and I've been trying to cancel my business account for several days.
I've called a handful of times, each at a different time of day (early morning, afternoon, late afternoon) and every response has been some sob story about how the "system is busy" or "the system is temporarily down." The customer service reps took my name/number and claimed they would call back within 48 hours. First of all, WHAT! 48 hours to cancel? Second, no one ever called back (like I'm surprised) and here I am paying for service at an office we are no longer occupying.
I'm looking to cancel my account IMMEDIATELY. Can someone with a brain please help us with this? Thank you in advance!