Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.
Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed with Comcast because the speed was better), service was fine for almost a year.
In June someone bought the building my business was in and I shut the doors. I called Comcast to cancel and was told that I would need to pay the remaining balance for expected revenue for the rest of the term of the contract, move the service to my house (a 10th of the speed mind you), or get the new owner to take over the account. Since my business is no longer and I already have service at my house, I tried to get the new owner to take over the account. They agreed - but after submitting the paperwork 2 times the new owner decided it was entirely too much hassle dealing with "too big of a pain in the butt" service at Comcast, he turned it back over to me.
I have called 3 times. One of those times I got to someone in retention, explained my plight, got transferred to technical support, who then transferred me back to retention. All 3 times I have been told a supervisor would call me back (this goes back to July 29th) and nobody has ever called me. Today I get an email saying I have a past due balance.
Can SOMEBODY show some customer empathy and help this just go away??