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QQ0611's profile

Visitor

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3 Messages

Fri, Jul 5, 2019 2:00 PM

Trick terms ETF

Hi there,

I called to close my account today, but the agent told me that I have a two years contract with the Comcast. If I need to cancel it which I have to pay a ETF and 75% of remaining monthly payment, and its about seven hundreds. I’m a small business owner and I’ve been with Comcast for a year. The reason I need to close my account that is I just sold my business, and the new owner he doesn’t want to take over my contract. The agent told my everything is shown on the contract which I signed with Comcast, but before I signed anything the sales person didn’t mention any of that part of 75% remaining payments which I need to pay. I have all the email records for both of us which never mentioned that part. The agent said that is the knowledge automatically needs to know. It’s really a trick. When the sales push us to use their services that they don’t say anything such as penalties and ETF in ahead, but once you signed the contract you can not change anything. My home is using the Comcast too. That makes me considering to change another telecom. BE CAREFUL!!! when you decide to use the Comcast. Don’t be regret!!!

Responses

Official Employee

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508 Messages

2 years ago

Thank you so much for taking the time to reach out through our business forums. I am happy to help with the termination fee concerns. Can you please reach out through private message with your first and last name, the full service address and the account number or phone number? 

Visitor

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3 Messages

2 years ago

How can I send you a private message? Thank you

Official Employee

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508 Messages

2 years ago

I have just sent you through a private message if you could respond to it then we will be good to go. 

Visitor

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3 Messages

2 years ago

I clicked the link you sent it to my email, it shows how to setting the private messager, but no where I can type the message

Contributing Member

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128 Messages

2 years ago

I clicked the link you sent it to my email, it shows how to setting the private messager, but no where I can type the message

QQ0611, thanks for letting us know. I see you were able to send us a message so I'll follow up with you there! 

 

Ken