Tired of the sneaky extra fees
Every few months, my bill goes up. I have to dive into the past bills, current bills and find out what's different. This month it's a a "number directory management fee". So I have to call to find out it's a new fee to have my phone number listed in the 411 directory. Who uses that anymore? I declined but the major beef I have is they never ask if you want to opt IN to these superfluous "services" or "extras". Instead, they sneak the additional charges on your bill and it's on us -- our time, our effort, our trouble -- to investigate and tell them we never wanted this in the first place and never asked for it. So sick and tired of these underhanded practices. Keep it up Comcast and I'm out of here as soon as my contract is up.