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ccheng123's profile

New Member

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1 Message

Mon, Sep 14, 2020 11:00 AM

Tech no show then put on hold over phone and hung up

I am very disappointed with Comcast service. My internet service is intermittent and I called to have a technician to check the internet connection. The technician did not show up for the appointment and when I called to find out why, I was put on hold for 30 mins and then drop from the line without any reason. 

Responses

Official Employee

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348 Messages

9 m ago

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you were on hold and got disconnected and to see that your appointment was missed. I know when I am on hold with a company and the phone is disconnected, this is super frustrating so I can see how this feels for you. Do not worry, you have reached an amazing team to help! Can you please send us a private message with your name, the full address, and the phone or account number?