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sgarmenian's profile

Visitor

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5 Messages

Fri, Nov 27, 2020 7:00 AM

Tax Exemption

Hello. We are a non-profit organization. How can I submit the documents so no taxes are applied to our account?

 

Thank you.

Official Employee

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521 Messages

1 y ago

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We always have tax exemption options available to our customer and I would love to assist you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? If you have a residential account with us as well we are always available 24/7, Just reach out through this link, https://comca.st/2NGA8rO and you will get in touch with our residential team, where we are always available to assist you with any questions or concerns at any time! -Michelle

Visitor

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5 Messages

1 y ago

I have contacted you as you requested but never heard back from you.

Official Employee

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521 Messages

1 y ago

Thanks for reaching back out I would love to help with the tax exemption request and I am so very sorry to hear that you have not gotten a response back yet. I am not showing that we recieved your private message can you please attempt to do so again for me? 

Visitor

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5 Messages

1 y ago

I resend all the information via a private message here. Thanks.

Visitor

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5 Messages

1 y ago

Once again nobody acknowledged they received the documents or did anything.

 

Is a simple thing like this supposed to be such a struggle?

 

 

Official Employee

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521 Messages

1 y ago

Hello! We appreciate your patience while trying to have this taken care of. I've had the chance to review your private message and the documents you provided and will be replying with an update shortly. Thanks for sticking through this with us! 

Visitor

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5 Messages

1 y ago

Stil zero progress.

 

I send and resend our IRS 501c3 document. Comcast_Michelle replies asks me if we have 501c3 document?

 

Something is terribly wrong with the support process in this forum.