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New Member

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1 Message

Wed, Jul 7, 2021 3:58 PM

Switching to Residential

We are moving and taking our  home based business with us. We will be in an area not serviced by Comcast.

the new owners of our home would like to take over our internet, but they do not want or need business class, they wants residential. Can this be changed? We are currently in a contract for Business service. 

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Official Employee

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144 Messages

3 m ago

@user_c511f7

Hi there! I'd be glad to ensure that this gets looked into further, and see what we can do to make this a smooth transition.Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"