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christianm's profile

New Contributor

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9 Messages

Tue, Oct 13, 2020 1:00 PM

Switching from Business to Residential

I've been trying to switch for a while now. The location used to be a business but this is my residence and I've lived here for 3 years now. I don't really need any of the business services, and I feel I'm paying a hefty premium for having a business account. I know my contract ended awhile ago. I'm actually ready to switch to a different provider as my last resort.

Official Employee

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263 Messages

Hace 2 año

 

Hi! Thanks for reaching out to Comcast over Forums! You have reached the right place for help with switching your account. I certainly understand not wanting to pay for services that you do not need. We would surely miss your business. I will do everything I can to help with getting this resolved for you as quickly as possible. Would you mind confirming if you have contacted our Comcast Business Loyalty team yet at 800) 391-3000 to get services disconnected so we can get you set up with a residential account?

New Contributor

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9 Messages

Hace 2 año

Yes I just get passed back and forth and they keep trying to get me to sign up to more contracts. So I don't want to deal with them unless I really have to. When I call Comcast Residential they don't know what to do because they say they can't touch a business address. I just keep going around in circles.

So I don't want to call comcast business to disconnect before I can get the new service set up. 

Official Employee

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263 Messages

Hace 2 año

Thank you so much for your patience. I am sorry to learn that you have had this experience. I definitely understand wanting to get the residential services set up before disconnecting the business account. In order to look into this further, would you mind clicking on my handle (Comcast_Gabe) and sending me a private message with your first/last name, address, and account number?

New Contributor

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9 Messages

Hace 2 año

Sure thank you.