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ChantalG's profile

New Contributor

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3 Messages

Sun, May 17, 2020 9:00 AM

Switching from business to residential

Looking for help on switching from business to residential now that my contract has expired.

Official Employee

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266 Messages

2 y ago

Hello, how are you? I hope your Sunday and weekend have gone well. I will be happy to help you and we are glad to have you as a customer either way! Do you still need to take steps to close the business account?

 

New Contributor

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3 Messages

2 y ago

Would this also apply even though 1. The contract has expired 2. All equipment is personally owned?

 

Official Employee

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407 Messages

2 y ago

Absolutely! The first step is to set up the disconnect for the business account by calling 800-391-3000. You can let them know that you'll be opening a residential account instead and they can send the Voluntary Disconnect Request for you to sign, which usually takes effect 60 days out. Once there is a date for disconnect, we can assist with getting the residential account started for you. If there has never been residential services at your address before, we may need to build a new account for that but it's generally a really simple process 🙂 We would send out the necessary equipment once the residential account is created and ready to be active. Once the business account is disconnected the equipment can be returned (at this time, UPS is the preferred option since store hours may vary) When you are ready, you can click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and we'll get the ball rolling! We're excited to start this new chapter with you! 

New Contributor

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3 Messages

2 y ago

Hi, Thanks for the response I would like to know the process on how this is done and if there is any downtime between the switch of business to residental. 

Official Employee

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407 Messages

2 y ago

That's the general overview but if equipment is owned and not rented from us, then you wouldn't need to return it 🙂 The Loyalty team would be able to take a look at any specific exceptions that may apply to your particular situation/account during the disconnect process though, as far as being out-of-contract.