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New Contributor

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2 Messages

Mon, Jul 26, 2021 5:04 PM

Switching from business account to residential

I have a comcast business account and want to move to the residential Xfinity. The primary restriction is no (or minimal) disruption in internet service as I am mostly working from home.

Is it possible?

Responses

Official Employee

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21 Messages

2 m ago

Hello, @sunnypainless! Thank you for reaching out to the Comcast Business Forums. You may be able to switch from Comcast Business to an Xfinity residential account as long as your location is residential serviceable. You can look up your location, and find residential plans listed here: https://www.xfinity.com/learn/offers

I would recommend you contact our Business Team directly, to review your business account agreement details before making a switch. They can be reached at 800-391-3000.

New Contributor

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2 Messages

2 m ago

My exact address is not showing for residential (probably because they are marked as business address) but my neighbors are using xfinity residential service

Official Employee

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21 Messages

Let's take a look for you, we may need to have our serviceability check, and add your location for residential service. Please send us a direct message. 

 

To send a peer-to-peer chat:

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3iVvzd0
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.