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bbbv4711's profile

New Contributor

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3 Messages

Thu, Oct 28, 2021 8:48 PM

Switch from Business to Residential

I had a home based business that no longer exists. Is it possible to switch from business to residential without losing my internet during the process?

Official Employee

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47 Messages

Hace 7 m

Hi there, bbbv4711. Thanks so much for taking the time to create a post here in the Community. Great question! We do have a process for switching accounts from business to residential when possible, however, we wouldn't be able to guarantee the internet wouldn't briefly go down during the transition. The goal of course would be for it to not go down, but that isn't always possible and it doesn't always work that way 100% of the time. 

New Contributor

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3 Messages

Hace 7 m

Can this be looked into to see if it is possible with minimal downtime? Is there someone I should contact?

Official Employee

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41 Messages

We will do our best to have this done with as little downtime as possible. To make this change you would need to contact our Business experts put in place to help with request like this :) They can be contacted 24/7 by phone at 1-800-391-3000.