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andyrao's profile

New Member

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1 Message

Wed, Jul 29, 2020 3:00 PM

Switch From Business Internet To Residential Internet

I've been on the Comcast Teleworker program for more than ten years now at my home.  I want to switch to a residential plan.  Can someone tell me how to go about doing this?

Responses

Official Employee

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260 Messages

9 m ago

Hello, how are you? I hope your Wednesday has been a good one! I will be happy to answer all your questions and get you all the information you need! The first step would be to set up a disconnection date for your teleworker account. Have you already tried to close this account? If no, give us a call at 1-800-391-3000 when you have a chance. It's best if we set up your account to close on a future date and then you can reach out to us to open a residential account. 

New Member

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1 Message

9 m ago

Business Team,

 

I want upgrade my service to a residential based service from the "telecomuter" based service that I have now had for 9.5yrs.

 

I have now been on hold for almost 2hrs  and passed from business support to residential support 4 maybe 5 times..now billing.With one ticket being closed for mis routing. This the most frustrating customer service experience in years..!!! Terrible absolutely terrible..

 

I just want to buy more services / bandwidth and I cannot get this completed!

 

 

Official Employee

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348 Messages

9 m ago

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through the forums and I am so sorry to see that you are having to stay on the phone for that long trying to switch from business to residential service. I know how frustrating this is for you and you have reached the right team to help. Can you please send us a private message with your name and the full address to the account, and the phone or account number?