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New Contributor

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2 Messages

Wed, Nov 17, 2021 6:52 PM

Still charging entire amount of ETF to switch from Comcast Business to residential plan...really???

I signed a three year contract for Comcast Business (internet only) when I was operating a business from my home.  I am 13 months into the 3 year contract and no longer working out of my home.  I decided I wanted to get Comcast cable TV so it makes sense to switch to a residential bundle.  However, Comcast Business tells me I'll still be responsible for the full amount of the ETFs (nearly $800), even if I enter into a contract with Comcast for a residential Xfinity bundle.  

Is this correct?  If so, I'll continue my cable TV service with the Comcast competitor I have now.  The cost to pay for business internet and residential cable separately is astronomical.  

Official Employee

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3 Messages

18 d ago

I hate to hear this has been your experience and would love to investigate this for you! Please send me a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

New Contributor

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2 Messages

18 d ago

Yep... They confirmed through a series of private messages that the information in my original post was correct.