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mmarcus's profile

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1 Message

Thu, Jan 21, 2016 9:00 PM

Still being charged for returned equipment

We returned our equipment in February 2015 and have been using our own modem/router since then, however we've continued to have been billed every month.  Can someone please fix this?

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7 Messages

5 years ago

If you haven't already, you probably have to call them to get this taken care of. I had to a few years ago when I was still being billed for a returned modem. If you have a receipt for your return, even better. In my case, they were able to see the modem in their inventory, so it wasn't a big deal to remove the charge and refund the months they charged me for it.