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ChrisTN's profile

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1 Message

Sat, Oct 10, 2020 12:00 PM

Service cancelled but bill keeps coming - Why are you screwing a customer of over 3 years?

This is the sorry of someone who has fulfilled a three year contract with Comcast Business and paid my monthly bill every month for internet and phone service for these three years.  I continued with your service after the contract expired until recently when you upped my bill from $134 to about $324.  Can anyone say outrageous?  OK so I informed you I would be cancelling and switching to Xfinity for internet and phone.  Comcast Business service was terminated on Sept. 29 when Xfinity showed-up and activated their service.  As everyone knows Xfinity is owned by Comcast.  A few moments ago I called Comcast Business to ask why I was sent another bill for the time period Oct. 7 to Nov. 6, they explained about some small print on the form which they make you sign in order to terminate the service.  So basically Comcast Business is trying to screw me out of another $324 for service they are no longer providing me.  If this is not a crime, it should be and you should be ashamed of yourselves.  I switched to another branch of your own company and you are still trying to screw me out of over $300 even though I've paid you over $4,000 over the last couple of years.  This kind of crap is why people hate big corporations.

Official Employee


407 Messages

2 y ago

I'm sorry to hear about the trouble, we appreciate you being our customer whether you are residential or business. I'd be glad to look into this for you and you can always reference the terms and conditions for a voluntary disconnection, outlined here, too (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labeled "Services Purchased on or after 4/1/2013" and review Article 5). Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can review this situation for you.

New problem solver


7 Messages

1 y ago

Just did it to us. We cancelled in November. Bills keep coming. We call - told it's no problem it can take a couple of months and we'll be credited. Now the bill is over $600. Call again. "You never cancelled" was the B.S. answer. They have the equipment back - they admit they received it in November. Phone was ported to a new company in October. Transferred a few times. They are now saying we never "signed the cancellation request." What a crock.