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smith2811's profile

Visitor

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2 Messages

Thu, Jan 30, 2020 1:00 PM

Recent Payment

Why do I no longer receive the email thanking me for the recent payment?  This is what I previously used as a receipt.   Currently, when I pay an invoice, I do not receive anything to turn in to my AP department.  As a government agency, we must have adequate backup documentation to support all charges.  The last one I received while making a payment was in November 2019.

 

Any assistance you can provide is greatly appreciated

 

 

Responses

Official Employee

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518 Messages

2 y ago

Thanks so much for taking the time to reach out to us regarding your billing concerns and receipts. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

Visitor

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2 Messages

1 y ago

please give me your contact information and I will comply with your request.

 

Thanks

Official Employee

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401 Messages

1 y ago

The best way to contact us via private message is by clicking on our handle (mine is Comcast_Gina) and then clicking on the button that should show, to send a message to this user. From there you can send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can make sure we get it figured out 🙂