On 7/15/19, I initiated an upgrade to my current Internet plan to include two business phone lines to be ported from Vonage. I was told that it could easily and quickly be done and they would also upgrade my internet from 150 to 300 mbps. The contract was signed on 7/16/19 and installation was scheduled on 7/18/19. The technician came, installed the latest modum but told me the porting was not immediate. The cable was not buried at that time but I was told someone would be out later to bury it. Now on 7/30/19, I am still waiting on my business lines to be ported and the cable to be properly buried. Additionally, the "faster" internet is now slower than before.
My salesperson has been trying to resolve these issues but now I am not getting a response back from him. What do I need to do to get everything resolved? My current business lines are no longer working since the porting has not been completed so this is having a negative impact on my business. Advice and guidance on how to move forward is needed PLEASE!