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Lcl's profile

New Member

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4 Messages

Fri, Nov 1, 2019 3:00 AM

Closed

Payment arrangement confirmation is useless

Had a few bad months and haven't been able to pay my bill as scheduled but always made payment arrangements to get it paid but even with confirmation # of payment I get my services suspended every day before the date I promised to pay (suspended everyday this week) . I've spent numerous hours on the phone explaining everyday to another agent what is happening. Most agents are great and realize there is a flaw in the system and turn my services back on. This morning the agent was so rude and implied I don't pay my bills and wasn't deserving of having services with Comcast even though I tried to be polite and I have an arrangement to pay the past due in full today she still refused to help in anyway. As if I wasn't stressed enough about being shut off everyday and then to have this women talk to me that way was unacceptable. What good is having a payment arrangement ?

Administrator

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261 Messages

Hace 3 año

Thank you so much for taking the time to reach out to our business forums regarding the issues with the payment arrangements. I would love to dig further into this with you. Can you please reach out through private message with your first and last name, Full service address and account number or phone number and we will get started? Comcast_Michelle

Administrator

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261 Messages

Hace 3 año

Hi there. I'm so sorry you're dealing with these issues and have not received the experience, you deserved. I would love the opportunity to look at this for you. I have a home business myself and the bad thing about it is, when business slows down due to the holiday season, our bills keep coming. Can you please send me a PM with your full name, account number (follow link login.xfinity.com/login, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance. -Rob K. 

New Contributor

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1 Message

Hace 10 m

I am having the same issue 

(edited)

New Contributor

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1 Message

Hace 2 m

I totally agree! I made a payment arrangement today and paid the requested $50 fee to establish the agreement. I waited a number of hours after the confirmation was sent and Comcast told me they wouldn't honor the agreement! Seems like a total bait and switch. 

How can they take payment as part of an agreement and then back out? It took 2+ hours to get an answer. 

Official Employee

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263 Messages

Hi, @user_ef365d! Thanks for reaching out to XFINITY over our forums page for help with the payment arrangement concern. I am sorry to learn that we have made you feel this way. We will do everything we can to make this right. To further assist, please create your own new post since this one is over 6 months old, I will be closing it.