New Comcast Business Class Customer- Poor Customer Service
I am a new customer. I moved my domain over to Comcast. I could not figure out why I could not set up new email accounts or manage them for that matter. I called customer service. They not only could not figure out why I could not admister my email accounts, but they had no idea what I was talking about when I was referring to different pages of my interface, since there's is completely different.
I spent the most of one day off and on the phone with customer support. They could not understand why I couldn't set up, delete, or even add aliases to my account. The problem, that my son and I figured out was that I did not have any adminstration permissions on my account. I was authorized to log on and that was about it when it came to email.
We called customer service again and when we told them what we suspected, they investigated, and concluded that I did have the appropraite permissiom settings to administer my own business' email, but their attempt to correct the problem failed.
Customer service/technical support escalated it to tier two. I called very early morning yesterday and we are halfay through today and the ticket is still open and I still have no adminstartive capabilities for my account.
Why, after 6 or so calls no one in customer support realized that I did not have the administartive functions on my account? Part of the problem, is because I am a new customer I disn't realize immediately I had no functions, but secondarily customer support has no idea what I am talking about or what is missing on my interface, becasue they are not familiar.
I just need this to be simply restored, so I can get moving, but after screwing around with poorly trained customer service people, I have to wait until who know what kind of knuckleheads they have on tier two to figure it out.
Looking into Century Link for services, maybe we should find out what they offer, or I could move my domain and get my email serviced by GoDaddy. Everytime I add an employee I have to add a phone line and an email account. That sound you hear is my money going to your competitor.