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tfirma's profile

New Contributor

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18 Messages

Tue, May 2, 2017 5:00 PM

New charges for a modem I don't have???

Hello,


Just received a letter that during a "routine review" Comcast realized i wasn't being charged appropriately.... and now wants to charge me $14.95 / month for a "business class - cable modem".  THat doesn't exist.  I am using my own Motorola cable modem..... almost TWO YEARS ago, when the installer came, he told me I was fine to use my own equipment....  of course, I saw the charge on my bill and called...spent WEEKS explaning that the technician NEVER left a modem.  They fiinally took it off my bill.   SO now, two years later, the phantom cable modem magically reappears?    After being on the phone choosing 10 different prompts, I'm told "the office is closed- call back in the morning".

 

Can someone PLEASE help me with this nonsense, before you force me to spend another few days/weeks, trying to correct a problem that YOU caused, for something that doesn't exist????

Responses

New Contributor

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18 Messages

4 y ago

Two updates :

 

First, Look at this thread from TWO YEARS ago, where this was RESOLVED.  Out of nowhere, I get the letter saying that I have the equipment.   

http://forums.businesshelp.comcast.com/t5/Billing-Customer-Service/quot-unreturned-equipment-quot-charge/m-p/25170#M1947

 

Next, I'm on the phone right now with a service / support person, "Zack".      I told him to review this case here in the forums.  His EXACT words (I have a recording).   "Sorry, we don't have access to see those forums!"   I said, "How can you not have access?  It's on the Internet!   They are YOUR forums."   His response, "We don't have internet access or access to anything outside of our system".   The guy's name is "Zack", and he is just stating over and over again, "You must have our modem."     Unbelievably frustrating and insulting.   All he needs to do, is read the thread above and he would see this has been all worked out.

Official Employee

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869 Messages

4 y ago

Hello tfirma, please send me a private message with your account number so we can investigate your case. Thank you 

I no longer actively support the Comcast Business Forum. If you have questions related to your Comcast Business Services please start a new post.