New charges for a modem I don't have???
Just received a letter that during a "routine review" Comcast realized i wasn't being charged appropriately.... and now wants to charge me $14.95 / month for a "business class - cable modem". THat doesn't exist. I am using my own Motorola cable modem..... almost TWO YEARS ago, when the installer came, he told me I was fine to use my own equipment.... of course, I saw the charge on my bill and called...spent WEEKS explaning that the technician NEVER left a modem. They fiinally took it off my bill. SO now, two years later, the phantom cable modem magically reappears? After being on the phone choosing 10 different prompts, I'm told "the office is closed- call back in the morning".
Can someone PLEASE help me with this nonsense, before you force me to spend another few days/weeks, trying to correct a problem that YOU caused, for something that doesn't exist????