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arashikou's profile

New Member

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3 Messages

Mon, Jul 21, 2014 12:00 PM

Neverending Activation E-Mails

I activated my account quite some time ago, before installation ever occurred. I am able to log into it and even pay my bills. However, I keep getting e-mail reminders to activate my account. Is there anything I can do about this? I've tried following the info in the e-mail to link the account to my online account again, but when I try that, I just get to a page that tells me I already activated and linked it to my account, followed by some red buttons with no text on them that, depending on what web browser I'm using, either start the process over or just lead to an error. The account number in the e-mails matches the account number on my online account, so I think I'm already activated correctly.

 

Maybe this occurred because I did the original activation in Chrome? After reading this thread, I now know the online portal does not work right with Chrome, but I didn't know that back when I activated my account.

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Accepted Solution

New Member

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1 Message

6 years ago

I am getting these activation emails also. When will they end??????

[Edited] 

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Official Employee

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869 Messages

6 years ago

Hello xtowns sorry for the delay,

 

Your login status has been refresed and set back to active.  Please let us know if your issue persist.

 

Thank You

Accepted Solution

New Member

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1 Message

6 years ago

I'm also having this issue, but ontop of that, my account page still says "Your installation has been scheduled" when i've had the service installed and running for little over a week already. I also used Chrome to activate my account so I guess i'm in the same boat.

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello Sommeh Welcome to the Forum

 

Your log in status has been refreshed and set back to active.  Please let us know if you keep activation emails or if the "Your installation has been scheduled" message doesn't go away.

 

Thank You

Accepted Solution

New Member

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1 Message

6 years ago

You can add me to this list. Could you please reset?

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello Purin224 Welcome to the Forum

 

Your login status has been refreshed and set back to active.  Please let us know if your issue persist. I have also engaged our regional support team regarding not being able to view your billing statement via the portal.

 

Thank You

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello Taylor151  Welcome to the Forum

 

Your login status has been refresed and set back to active.  Please let us know if your issue persist.

 

Thank You

Accepted Solution

New Member

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1 Message

6 years ago

I am also having a problem getting daily activation emails for my account which has already been activated.  Ian

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello ihenders2413v  Welcome to the Forum

 

Your login status has been refresed and set back to active.  Please let us know if your issue persist.

 

Thank You

Accepted Solution

New Member

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2 Messages

6 years ago

I am having the same issue of receiveing neverending activation emails and I even called support who had no idea why I was getting them and tried to do something on their end but I'm still getting them.  Would you refresh our account as active?

 

thanks!

Accepted Solution

Official Employee

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869 Messages

6 years ago

Hello EFC Welcome to the Forum

 

Your log in status has been refreshed.  Please let us know if your issue persist.

 

Thank You

Accepted Solution

Visitor

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4 Messages

6 years ago

I'm having the same issue. Please reset the status of my account as well. Just got my 5th email today. I activated on the first email.

 

Incidentally, if this is an issue with your activation not working while using Chrome, as several threads appear to indicate, it's sort of baffling to me that the browser with the largest marketshare isn't supported as fully as IE and Firefox, which had less marketshare COMBINED.

Accepted Solution

New Member

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1 Message

6 years ago

We are getting never-ending activation emails as well.

 

Please Stop.  I  KNOW they are actually just advertising emails!

Accepted Solution

New Member

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1 Message

6 years ago

Having the same problem. please reset the activation status for my account.

Accepted Solution

Administrator

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1.9K Messages

6 years ago

Hi fcaloiaro.  The account status and user permissions have been updated.

 

Thank You