Need to speak with someone in charge of the Business unit...nightmare installation process for 8 office locations
Does anyone know who I can contact up the "food chain" in Comcast's Business unit about how our installation process is going so far and the problems we are having? We are half way through an 8 office SD WAN and BVE installation and as the IT Director, I would rather have 4 root canals done at once than to go through this Comcast nightmare again. Our upper management is so frustrated with the process and the lack of responses from anyone in the Comcast Business division. Even the Customer Experience team will not return our calls after my only conversation with one of the reps about our experience so far. Our employees are extremely frustrated of the process they are asked to do to get to any tech support through the multiple ways we have been told that are not the correct processes. It seems to change daily depending on who answers the call for support in what info they need to assist us. 16 account numbers is too many account numbers for any employee to keep track of just to call support.
If anyone can help point me to the right person(s)/department I can discuss this matter with, I would greatly appreciate it. Thank you.