Need Help in Cancelling service
We are closing the business but even though I have called 4 times I cannot get confirmation from Comcast that they will accept our Voluntary Disconnect Request. I sent a signed letter on Jan 5 to the e-mail address the retention department but they won't tell me if they received it. According to the "System" it does not reflect any disconnect request. So they can't help me. Not only that they told me they can't give me a physical address to send a notarized letter, there is no direct line to the retention department, there is no name or person responsible for my area. They have opened tickets but as soon as they get me off the phone they close them.
I am trying to be reasonable and give the 60 day notice, and without having to claim bankruptcy get the Early Termination Fee waived. But noone in the customer retention department wants to talk about. I figured it would be less costly for Comcast to work out a deal. Does anyone have a secret method of getting someone to talk to that can make a decision? Or has an address our law firm can send documents to? It looks like we will need to go with registered mail.
Any help would be appreciated. For the most part my comcast experience was fine but now it is turning into a nightmare