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jmaslak's profile

New Contributor

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12 Messages

Sat, Nov 7, 2015 8:00 AM

My installation is done

I just want to view my bill online.  But I can't because the system thinks my installation is not yet finished.  My service was installed on Wed, works fine, and I got notified of my first bill.

However, when I log into the website, I see that my installation is scheduled (despite it already having been done), and when I go to the section to manage bills, I get all kinds of stuff about how to understand a bill, but I don't have an option to see my bills.

Can Comcast do whatever they need to do so their system knows my installation happened, so I can use the business portal and such without it telling me that my installation is scheduled and the like?  My installation is done and my service works.

Responses

Accepted Solution

Administrator

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1.9K Messages

6 y ago

Hi jmastak.  Thank you for the update. The Business Portal account user credentials were updated.

 

Thank You

New Contributor

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12 Messages

6 y ago

That must have done it - I'm seeing my acount information properly now, thanks!