Multiple Problems in Service Appointment management
I'm in the process of moving, and attempting to schedule my service appointment.
My initial appointment was for tomorrow, but I found that this was not going to be sufficient time for me. So a few days ago I found the email that asked if I wished to reschedule. I clicked the link. The link appeared to do nothing then send a message to the system to reschedule. This is the last I heard until today, when the automated system called me reminding me of a service appointment for tomorrow which I am no longer prepared for. I go through the automated response tree for rescheduling. I speak to a nice fellow who was trying his best, but clearly not an American, which was causing some challenges. Regardless, we get as far as trying to reschedule, when I finally realize that hte system has in fact rescheduled me already, but not indicated to me in ANY WAY. So my email apparently did the trick, my appointment is now 10 days off, but A)I was not notified, and B)The scheduling system was not notified since it reminded me of my appointment tomorrow. And now I find out that this is the only slot I can get probably before the sun burns out. If I had known it would be so far out I would have made the first time work, but the system is useless. Oh, and one more thing, I went from a 4 hour window to a 12 hour window. TWELVE HOUR WINDOW. That's beyond even a joke. Why don't you just pick a month and I can hope I'm around at the right time.
A) Attempted to reschedule a service call
B) Reschedule did happen, but didn't notify me or tell me of the new date and time.
C) Reminder system still notifying me I have an appointment tomorrow that I no longer do
D) Service window is now TWELVE HOURS WIDE.
I spend a lot of time defending business class Comcast service to people, versus residential service, but clearly I need to rethink that position.