Moving from Business class to Xfinity residential
I am trying to close out my business class account and open a residential account. I can search here and see numerous people asking the same thing. They have been told to set up a disconnect on Business Class for a future date, then setup a new account with residential.
This is exactly what I've been trying to do for hours now. I have signed the disconnect form with Business class, but Xfinity is trying to tell me I have to wait until my service is actually disconnected before they will sell me residential service. This would leave me without service for days, and I can't believe what I'm asking is really so difficult.
Somebody please help. My business service is set to disconnect next Friday and I need Xfinity to be connected that day. It is OK if it overlaps and I start paying for Xfinity before Business class is disconnected.
Please tell me who specifically I need to talk to, be it online or on the phone. Direct phone numbers please, I've been getting the runaround on the phone far too long already.