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Not_Happy's profile

New Member

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1 Message

Thu, Jan 21, 2021 12:00 PM

Monthly Billing Price Increase of 29.36% - Really

My previous bill was $118.84, my new monthly statement is $153.73 - wow a 29.36% price increase!  Seems a bit greedy, don't you think - I have a small business - if I increased all of my prices by 29.36% do you think my customers would be happy - no, don't think so !!  One can expect to see a gradual increase due to inflation and other costs but, that only amounts to 2 to 3 % a year - why all of a sudden is it OK to simply say OK almost 30% is fine, hopefully nobody will notice.  Stuck between a rock and no options as I don't have another choice for a service provider at this point in time. Although Comcast Service has improved over the years and Tech response time is quite good for Business Customers (at least from my experience), a rate increase like this is simply a slam to your customers - for this amount, hopefully the next time I have a Service Support Request, the Tech will also bring lunch for two - Pizza would be great - hey I'm paying for it !!!

 

 

Responses

New Member

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1 Message

2 m ago

it is exactly the same issue which i have. i paid $175/ monthly, now it is $209. it is $34 extra because of basic tv service. i called for a different promotion. they has no promotion and told me to cut off tv service. i look on comcast business website. it is promtion for 24 months internet 200, land line , and basic tv for $129.99. i asked them to use that promotion. they said it is not for loyalty customer who using comcast business for almost 10 years. this is an unacceptable and rip off service. 

Official Employee

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15 Messages

2 m ago

@ttuan Hey there, we would be happy to look into the billing concerns with the account. Please send us a private message by selecting my profile and selecting the "Send a Message" button. We'll be here to help.