Loyalty Department Closed Weekends
I wanted to make a change to my business internet service. When I call in, and choose to Change my account, I am told "The call center is closed". It would not let me choose any way to talk to a human.
On a whim, I called back and told the IVR that I wanted to UPGRADE my service, and ta-da! I was put through to a customer service representative, who answered immediately. When I discussed what I wanted to do - remove a feature, he told me that the Loyalty Department was closed on weekends, and I would have to call back.
I find it both humorous and annoying that Comcast will let you buy or upgrade your service on the weekends, but there is **NO WAY** to remove a feature until a weekday. I guess they must figure that no business is working on the weekend and needs that kind of support.