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New Contributor

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2 Messages

Mon, Feb 22, 2021 9:01 PM

Loss of service due to Weather/Power issues last week

Our office was without power for several days last week due to winter weather and power outages.  Does Xfinity offer any credit to our account due to loss of service ?

Official Employee

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36 Messages

9 m ago

Good morning, Michael Moore. So sorry to hear your service was impacted by the severe weather and power problems that took place. I'm definitely happy to hear the service has since been restored though. We can certainly work with you on applying an adjustment to the bill for the downtime, do you recall how many days total it was out for?

New Contributor

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2 Messages

9 m ago

It was out 3 1/2 days

Official Employee

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37 Messages

Oh my! I know how frustrating those times may have been. We can surely help with looking into a credit for the time you went without service. Can you please send us a private message with your name, business name and address? 

 

To send a private message, please go to the chat icon on the top right of the screen which is located left of the bell, select Comcast Business as the username you want to send a message to. We look forward to hearing from you.