New to the forum, fairly new Comcast Business customer. Probably a rhetorical question, but is there any way to get a live Tech on the phone? Since we went live in July we've had issues with our modem, and today I tried again to contact Support. Went through the entire auto-attendant dance, only to have the system reboot the modem remotely - I had already power cycled after the Support website wouldn't let me reset - and say they'd call back in 10. Called in again in 20, did the dance again, and while I was on hold they tried to call me. Picked up an empty line, no VM left. Called back in and stayed on hold for 50 minutes. Had to step away, so now I called back in again, did the entire auto-attendant thing again, and have been on hold now for 33 minutes. Is there any way to get a live person who can actually talk to me about my modem instead of resetting and saying they'll call back AGAIN? Sorry for the rant, but it's turning into a rough day.
Thanks for listening