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New Contributor

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2 Messages

Tue, May 25, 2021 6:37 PM

link accounts

Trying to link our old business online account to our new one.  I am getting an error We can’t find an eligible account associated with the information provided.  I also tried just registering a new online account but it says This account has already been registered yet no one has set up an online account. 

Responses

Official Employee

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21 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Business Forums. I'm truly sorry for the frustration with getting your on line account set up! We would love to see how we can best assist you with resolving this concern. Please send us a private message with your name, phone number and service address to Xfinity Support by clicking the chat icon at the top right of the page.

New Contributor

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2 Messages

2 m ago

chat has been grayed out all day