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New Member

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2 Messages

Wed, Sep 22, 2021 5:44 PM

Link Account - Unable

I have been trying to link a new Dedicated Ethernet account to our other two accounts and keep getting error. It doesn't recognize the account number and freezes me out after 3 tries. 

Official Employee

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13 Messages

1 m ago

Hello and thanks for reaching out @user_427929. I am sorry to hear every time you try and link your account it freezes and does not work. I would love to assist you with getting this resolved! Is the new account in the same state, and how new is the account? 

New Member

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2 Messages

@Comcast_Aaron All three accounts are in the same state. New account went active in beginning of August.

Official Employee

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13 Messages

Then you definitely should not be having issues. Let's get the new account pulled up and take a little deeper dive into what may be causing this issue. Here are the instructions to private message us. 

 

Comcast Business. To send a peer-to-peer chat:

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3nYCENK
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your first and last name, the business name on the account, the phone number for the account, and the service address.