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matthewhoffman55's profile

New Member

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1 Message

Mon, Nov 10, 2014 1:00 PM

Joseph

To management,

I am not one to write often about a good experience because I am short tempered and get annoyed very quickly when something is messed up on my billing.  But after getting very short tempered with the first person I spoke with Joseph and hes cool manner quickly defused me and after speaking with him just briefly he was able to identify the situation and defuse the irate customer "me"  Joseph showed a calm under pressure and the sense to gauge the situation and act accordingly.  

 

Thank you Joseph 2272 

Sincerely,

Matthew Hoffman 

Responses

Official Employee

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869 Messages

7 y ago

Matthew,

 

We really appreciate you taking your time to share this positive experience with us. We will be sure to share this with our leadership team.

 

Thank you