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matthewhoffman55's profile

New Member


1 Message

Mon, Nov 10, 2014 1:00 PM


To management,

I am not one to write often about a good experience because I am short tempered and get annoyed very quickly when something is messed up on my billing.  But after getting very short tempered with the first person I spoke with Joseph and hes cool manner quickly defused me and after speaking with him just briefly he was able to identify the situation and defuse the irate customer "me"  Joseph showed a calm under pressure and the sense to gauge the situation and act accordingly.  


Thank you Joseph 2272 


Matthew Hoffman 


Official Employee


869 Messages

7 y ago



We really appreciate you taking your time to share this positive experience with us. We will be sure to share this with our leadership team.


Thank you